Privacy Policy
Last Updated: 20/10/2025
Entity Name: Sheetal Deo / Shakti Legal Solutions
ABN: 39 593 499 302
Contact: shaktilegal@sheetaldeo.com
1. INTRODUCTION
This Privacy Policy explains how Sheetal Deo, trading as Shakti Legal Solutions (“we”, “us”, “our”), collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We are committed to protecting your privacy and handling your personal information in a responsible manner.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect the following types of personal information:
Contact Information:
- Full name
- Email address
- Phone number
- Mailing address
- Preferred method of contact
Professional Information:
- Occupation
- Company/organisation name
- Professional interests and needs
- Event attendance information
Legal Services Information (for Shakti Legal clients):
- Identification documents
- Financial information relevant to legal matters
- Information about your legal matter
- Court documents and correspondence
- Any other information necessary to provide legal services
Website Usage Information:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referral source
- Cookies and similar tracking technologies
Training & Workshop Information:
- Areas of interest in diversity, equity, and inclusion
- Organisational information
- Feedback and evaluation responses
2.2 Sensitive Information
We will only collect sensitive information (such as information about your race, ethnicity, or health) where:
- You have provided explicit consent
- It is necessary for the provision of legal services
- It is relevant to diversity and inclusion training with your consent
- It is required or authorised by law
3. HOW WE COLLECT INFORMATION
We collect personal information directly from you when you:
- Fill out contact forms on our website
- Subscribe to our mailing list
- Book a consultation, speaking engagement, or training
- Engage our legal services
- Attend our events or workshops
- Communicate with us via email, phone, or social media
- Provide feedback or testimonials
We may also collect information:
- From third parties (with your consent or where lawfully permitted)
- Through our website using cookies and analytics tools
- From publicly available sources
4. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
4.1 Primary Purposes
- Providing legal services through Shakti Legal Solutions
- Organising and delivering speaking engagements, workshops, and training
- Responding to your inquiries and communications
- Processing bookings and consultations
- Managing client relationships
4.2 Secondary Purposes
- Sending newsletters, updates, and marketing communications (with consent)
- Improving our website and services
- Conducting research and analysis
- Meeting legal and regulatory obligations
- Preventing fraud and ensuring security
4.3 Marketing Communications
We will only send you marketing communications if you have:
- Opted in to receive them
- Provided your information in the context of requesting our services
You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
Service Providers:
- IT service providers and website hosting companies
- Payment processors
- Email marketing platforms
- Event management platforms
- Cloud storage providers
Professional Advisers:
- Legal practitioners (for legal services)
- Accountants and auditors
- Professional indemnity insurers
Legal and Regulatory Bodies:
- Courts and tribunals
- Legal regulators (Queensland Law Society)
- Law enforcement agencies
- Government agencies (where required by law)
Third Parties (with your consent):
- Event organisers
- Training partners and facilitators
- Testimonial and case study publications
We require all third parties to respect the security of your personal information and treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes.
Overseas Disclosure: Some of our service providers may be located overseas (including cloud storage providers in the United States and Europe). Where we disclose information overseas, we take reasonable steps to ensure overseas recipients comply with the APPs.
6. DATA SECURITY
We take reasonable steps to protect your personal information from:
- Misuse, interference, and loss
- Unauthorised access, modification, or disclosure
Our security measures include:
- Secure encrypted connections (SSL/TLS)
- Password-protected systems
- Secure file storage and transmission
- Regular security assessments
- Staff training on privacy and security
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Legal Services Records: In accordance with legal professional obligations, we retain client files and records for a minimum of 7 years after the completion of a matter, or longer where required by law.
Marketing Communications: We retain contact information for marketing purposes until you unsubscribe or request deletion.
Website Analytics: Analytics data is typically retained for 26 months.
8. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
- Analyse website traffic (using Google Analytics or similar)
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Types of Cookies We Use:
- Essential cookies: Required for website operation
- Analytics cookies: Help us understand website usage
- Functional cookies: Remember your preferences
- Marketing cookies: May be used for targeted advertising (with consent)
9. YOUR RIGHTS
Under the Australian Privacy Principles, you have the right to:9.1 Access Your Information
You can request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe (usually 30 days).9.2 Correct Your Information
If you believe the information we hold about you is inaccurate, incomplete, or out of date, you can request that we correct it.9.3 Opt-Out of Marketing
You can opt-out of receiving marketing communications at any time.9.4 Request Deletion
You can request that we delete your personal information, subject to our legal and professional obligations.9.5 Make a Complaint
If you believe we have breached the Australian Privacy Principles, you can make a complaint using the contact details below. To exercise these rights, contact us at: shaktilegal@sheetaldeo.com10. COMPLAINTS PROCESS
If you have a privacy complaint:
- Contact us using the details above
- We will acknowledge your complaint within 7 days
- We will investigate and respond within 30 days
- If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
11. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
12. CHILDREN’S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
14. LEGAL PROFESSIONAL PRIVILEGE
Where you engage Shakti Legal Solutions for legal services, communications between you and us may be subject to legal professional privilege. We take special care to protect privileged information in accordance with our professional and ethical obligations.
15. CONTACT US
If you have questions about this Privacy Policy or how we handle your personal information:
Sheetal Deo / Shakti Legal Solutions
Email: shaktilegal@sheetaldeo.com